US Customers: Please be aware that you might incurr a Customs brokerage bill for buying from us, as all orders over $800.00US are subject to (but not necessarily will) incurr brokerage. This is beyond our control.

ORDER STATUS ENQUIRIES: When enquiring about an order, please respond with the NAME and EMAIL of the person that placed the order. We are constantly sent on frustrating, wild goose chases trying to find orders from names and email addresses other than the original purchaser. That absolutely doesn't work. ITP's orders are internet and computer logged. If your name is Kevin MacDougall, and your email is kmac@msn.com, and Allison Logan at allyl@yahoo.com makes the enquiry, WE WON'T FIND IT, because Allison Logan or allyl@yahoo.com won't be in the system. Use the original name and email address the order was placed under, and we will find it very quickly.

CONTACT INFORMATION We only provide technical support for our own customers. If you bought your parts elsewhere, ask them for help. Phone: 613-646-7732 Mon-Thurs 9:00AM-4:00PM Eastern Standard Time Friday 9:00AM-1:00PM Eastern Standard Time We are CLOSED Saturday and Sunday (and all Canadian statutory holidays). CONSULTANCY FEE If you are wanting us to provide a part number so you can order it at a dealer closer to you, there is a $15.00US consultancy fee that must be paid first. We can not be doing other business's work for them for free for them to reap the reward. We also can not be on the phone with non-paying customers while paying customers get a busy signal. You can pay your fee below and then call us to look up your part number. Email by clicking here (If you don't receive an email reply from us in 48 hours, check your junk mail folder!) Mailing Address: Import Tractor Parts, 52 Astrolabe Road, Cobden, Ontario Canada K0J 1K0 Email (NEW): itpbackup@hotmail.com